[Kylan's Blog] Sprint Cell Phones Considered Harmful

If you're shopping around for new cell phone service plans, DO NOT go with Sprint. Kristen and I bought a new plan from them last weekend, and it has been nothing but trouble for us so far. The store representative signed us up for a number of features that we explicitly declined, and the customer service has been horrible. I've spent hours and hours talking to rude, unmotivated, impatient, defiant Sprint employees, trying to repair the damage done by their underhanded and unethical store representative.

After getting nowhere, I decided to talk to someone in the Pullman Sprint store to see what could be done. She suggested calling customer service again, asking for the "Retention" department and threatening to cancel my contract. Since Sprint offers a 30-day money back guarantee, this is good leverage. I followed her advice, and the representative I was connected to was actually quite helpful. Apparently, Sprint really wants to hold on to their new customers. I was able to resolve our issue, and our plan finally looks like what we agreed to originally.

Still, I am completely disappointed with my Sprint experience. I will never recommend Sprint to any of my friends or family. In fact, I will encourage them to go with any service that is NOT Sprint. I despise companies that treat their customers like dirt. In a business of this nature, customer satisfaction should be of paramount importance.